Privacy Policy
This Privacy Policy describes how The Skin Scientist ("we", "us", or "our"), operating through theskinscientist.pk, collects, uses, and protects the personal information you provide when you visit our website, place an order, or interact with us in any way. By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect the following types of information:
a) Information You Provide Directly
- Full name and contact details (email address, phone number)
- Billing and shipping address
- Order history and purchase records
- Communications you send us via email, WhatsApp, or our contact form
b) Information Collected Automatically
- IP address and browser type
- Pages visited, time spent, and clicks on our website
- Device information (mobile/desktop, operating system)
- Cookies and tracking pixels (see Section 5)
2. How We Use Your Information
We use your personal information to:
- Process and fulfil your orders, including confirming payment and arranging delivery
- Send order confirmations, shipping updates, and delivery notifications
- Respond to your queries, complaints, or support requests
- Send promotional emails or SMS messages (only with your consent)
- Improve our website, product offerings, and customer experience
- Comply with legal obligations and prevent fraudulent transactions
3. Sharing of Your Information
We do not sell, rent, or trade your personal information to third parties. We may share your information only with:
- Courier and logistics partners (e.g., TCS, Leopards, Trax) solely to fulfil your delivery
- Payment processors to securely handle your transaction
- Shopify (our e-commerce platform provider) who processes data on our behalf under strict data agreements
- Law enforcement or regulatory bodies when required by applicable Pakistani law
4. Data Retention
We retain your personal data for as long as necessary to fulfil the purposes described in this policy, including for legal, accounting, and reporting requirements. Customer order data is typically retained for a minimum of 5 years in accordance with standard business practices in Pakistan. You may request deletion of your account and associated data at any time (see Section 7).
5. Cookies & Tracking
Our website uses cookies and similar tracking technologies to:
- Remember items in your cart and improve your shopping experience
- Analyse website traffic and user behaviour (via tools such as Google Analytics)
- Show you relevant advertisements on social media platforms (Facebook Pixel, etc.)
You may disable cookies through your browser settings. Note that disabling cookies may affect the functionality of certain features on our website.
6. Data Security
We implement industry-standard security measures including SSL encryption, secure payment gateways, and restricted access controls to protect your personal information. However, no online transmission is 100% secure, and we encourage you to take precautions when sharing sensitive information online.
7. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention requirements)
- Opt out of marketing communications at any time by clicking 'Unsubscribe' or contacting us directly
- Withdraw consent for data processing where consent is the legal basis
To exercise any of these rights, contact us at: theskinscientist2026@gmail.com
8. Third-Party Links
Our website may contain links to third-party platforms such as Instagram, Facebook, and TikTok. We are not responsible for the privacy practices of these external sites and encourage you to review their respective privacy policies.
9. Children's Privacy
Our website and products are not directed at individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately for removal.
10. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after any changes constitutes your acceptance of the updated policy.
11. Contact Us
For any privacy-related questions or concerns:
- Email: theskinscientist2026@gmail.com